Refund policy

Projects will always be closed after 5 days if we don't hear from the client. Once a project is closed, then this is how I work:

- Reopening a project will come with administrative fees.

- Unfinished projects where the client leaves without any notice or explanation will result in cancelling the project. The client can claim the unused project within 6 months.

- Projects are kept in backup for 6 months.

Since my services are based on digital goods, it is not possible to claim a refund once a project has been delivered and approved. In exceptional cases, credit for future projects can be negotiated.

Since we don’t use hourly billing, we can’t offer a refund on mixing and finalization unless there are critical situations. If a client is truly unhappy, we can negotiate a partial refund. Credits can be given.

Abusive clients who ask for refunds will be banned from the shop.