Terms of service

We value clear communication and respectful work from clients, and we will offer this. Communication will happen during work hours.

Out-of-line behaviour or communication will not be tolerated. As an engineer, JP values harmonious communication and is mindful of delivering the highest quality possible. Sometimes, clients do not understand that they’re putting themselves into a situation where they’re disrupting the work. If there’s no possible agreement, JP can stop the contract for the best benefit of both parties. 

Projects will be open for 5 business days. We expect a follow-up from you, and if there’s no news, the project will be sent to backup. Reopening a closed project could involve billable time and services. Please get in touch with me before I close the project.

If clients' feedback is extremely delayed, JP can terminate a contract completely. The contract can be reopened later in exchange for an administrative fee. Clients are responsible for communicating their needs and delays. 

Backups are kept 6 months. If you come back for needs after 6 months, it is not our responsibility to keep track of all projects. 

 

Projects will always be closed after 5 days if we don't hear from the client. Once a project is closed, then this is how I work:

- Reopening a project will come with administrative fees.

- Unfinished projects where the client leaves without any notice or explanation will result in cancelling the project. The client can claim the unused project within 6 months.

- Projects are kept in backup for 6 months.

Since my services are based on digital goods, it is not possible to claim a refund once a project has been delivered and approved. In exceptional cases, credit for future projects can be negotiated.

Since we don’t use hourly billing, we can’t offer a refund on mixing and finalization unless there are critical situations. If a client is truly unhappy, we can negotiate a partial refund. Credits can be given.

Abusive clients who ask for refunds will be banned from the shop.