Terms and Conditions for Audio Services

These Terms and Conditions apply to mixing, mastering, finalization, production, consultation, and other audio services purchased from Audio Services Studio (“Audio Services,” “we,” or “us”) and performed by Jean-Patrice Rémillard (“JP”).

By purchasing a service, submitting files, or authorizing Audio Services to begin work, the client (“you”) agrees to these Terms and Conditions.

1. Scope of the Service

The description displayed on the service page or included in a written quotation determines what is included in your purchase.

Before work begins, you are responsible for reviewing:

• The service selected;

• The number of included revisions;

• The expected deliverables and file formats;

• Any preparation or file-submission requirements;

• The price and applicable taxes;

• The estimated schedule, when one has been provided.

Any work falling outside the original scope may require a separate quotation or additional fee. Audio Services will inform you before performing billable additional work.

2. Communication

Audio Services is committed to clear, constructive, and respectful communication. Client communication is generally handled during our regular business hours: [insert business hours and time zone].

Messages received outside business hours will be reviewed during the next available working period. Response times may vary depending on workload, weekends, holidays, travel, illness, and scheduled studio work.

You are responsible for providing accurate instructions, answering necessary questions, and communicating any anticipated delay that may affect the project.

3. Respectful Working Relationship

A productive audio project depends on mutual respect and constructive feedback.

Audio Services will not tolerate harassment, discrimination, threats, personal attacks, repeated hostile communication, abusive language, fraudulent conduct, or deliberate disruption of the work.

If communication becomes unproductive, Audio Services may:

1. Ask that future feedback be consolidated or clarified;

2. Pause the project until communication issues are resolved;

3. Limit communication to written channels; or

4. Terminate the working relationship when continuing is no longer reasonable.

Whenever appropriate, Audio Services will provide written notice and an opportunity to correct the situation before terminating a project. Serious misconduct may result in immediate termination.

4. Client Materials and Responsibilities

You are responsible for:

• Supplying complete and properly prepared audio files;

• Keeping your own backup of every file submitted;

• Providing accurate references, notes, credits, metadata, and technical requirements;

• Confirming deadlines before purchasing when timing is critical;

• Having the necessary rights and permissions for all recordings, samples, compositions, artwork, and other materials supplied;

• Reviewing the delivered files on an appropriate playback system; and

• Reporting technical problems clearly and promptly.

Audio Services is not responsible for delays or additional work caused by missing files, corrupted files, incorrect exports, incomplete instructions, unlicensed material, or changes to the source material after work has begun.

If replacement files or a substantially revised arrangement are submitted after work begins, the resulting work may be treated as an additional revision or a new project.

5. Feedback and Revisions

The number of revisions included with a service is stated on the applicable product page, quotation, or order confirmation.

A revision is a reasonable set of changes made to the version delivered by Audio Services. Feedback should be:

• Consolidated into one message whenever possible;

• Clear and specific;

• Consistent with the original project brief; and

• Submitted by the person authorized to approve the project.

The following may fall outside the included revisions:

• Changes to the arrangement, editing, sound selection, or recordings;

• Replacement stems or new source files;

• A substantial change in creative direction;

• Requests that contradict previously approved decisions;

• Multiple separate rounds of comments presented as one revision;

• Work resulting from conflicting instructions given by several people; and

• Requests exceeding the scope of the purchased service.

Additional work will only be undertaken after its scope and price have been communicated to you.

6. Additional Artists, Managers, and Decision-Makers

Before work begins, you must identify everyone who has authority to provide feedback or approve the project.

Adding an artist, manager, label representative, band member, or other decision-maker after work has begun can introduce new or conflicting instructions. Work created by this change may be considered outside the original scope and may require additional fees.

Unless otherwise agreed, Audio Services will communicate with one designated client representative. That representative is responsible for collecting and reconciling feedback from all other participants before sending it to Audio Services.

7. Creative Differences

Mixing, mastering, production, and finalization involve both technical decisions and subjective artistic judgment.

Audio Services will make reasonable efforts to address feedback within the purchased scope. However, dissatisfaction based solely on a difference in artistic preference does not automatically mean that the service was defective or improperly performed.

If the included revisions have been completed and no workable creative direction can be agreed upon, either party may decide to end the collaboration. Audio Services may propose additional paid work, a partial credit, or another reasonable solution depending on the circumstances. No particular remedy is guaranteed unless required by law.

8. Inactive Projects

A project becomes inactive when Audio Services requests feedback, files, approval, or another necessary response and receives no reply for five business days.

When a project becomes inactive:

• Active work and reserved scheduling may be released;

• The project may be moved from active storage to backup;

• Any previously discussed completion date may no longer apply; and

• Resuming the project may require a reopening or administrative fee.

Whenever practical, Audio Services will send a reminder before closing an inactive project.

If you expect to be unavailable for more than five business days, contact Audio Services in advance. A longer feedback period may be arranged in writing.

9. Reopening a Project

An inactive or closed project may be reopened within six months, subject to:

• The continued availability and integrity of the project files;

• Current studio availability;

• Payment of any disclosed reopening or administrative fee; and

• A new schedule determined at the time of reopening.

If the project requires new exports, file reconstruction, software migration, additional revisions, or work beyond the original scope, those services may be billed separately.

Reopening a project does not guarantee the original delivery schedule, price, software compatibility, or immediate availability.

10. Abandoned Projects

A project may be considered abandoned when the client stops communicating without explanation and does not respond within a reasonable period after the project has been closed.

If a project is abandoned:

• Work will stop;

• Completed work and costs already incurred remain payable;

• Payments already applied to completed work are not refundable, except where required by law; and

• Any remaining service may be claimed within six months, subject to these reopening conditions.

After six months, Audio Services has no obligation to resume the project, retain unused service time, or preserve the original price and scope.

11. File Storage and Backups

Audio Services generally retains project files and final deliverables for six months following the latest delivery, communication, or project activity.

This storage period is provided as a convenience and is not a permanent archival service. Audio Services does not guarantee that every submitted file, session file, intermediate version, plugin setting, or project asset will remain available.

You are responsible for downloading, verifying, and safely backing up all delivered files. Audio Services is not responsible for files lost after the six-month retention period or for loss resulting from circumstances beyond its reasonable control.

Long-term archival may be available as a separate paid service.

12. Approval and Final Delivery

You are responsible for listening to and verifying the final files before releasing, distributing, manufacturing, uploading, or publicly presenting the project.

Approval may be given explicitly in writing or may be inferred when you:

• Confirm that the project is complete;

• Use or distribute the delivered files;

• Send the files for manufacturing or release;

• Request final delivery formats after approving the sound; or

• Fail to identify a reported technical issue within [five] business days of final delivery.

Approval does not remove any rights that cannot legally be waived. If you discover a genuine technical error attributable to Audio Services, contact us promptly so that the issue can be reviewed.

Audio Services is not responsible for changes introduced by streaming platforms, aggregators, encoding systems, vinyl or CD manufacturing, social-media normalization, third-party processing, or later modification of the delivered files.

13. Cancellations and Refunds

Because Audio Services provides customized professional services and digital deliverables, refund eligibility depends on how much work has already been completed and on the circumstances of the request.

Before work begins

If you request cancellation before work begins, Audio Services may issue a refund, less any non-refundable deposit or administrative cost that was clearly disclosed before purchase, subject to applicable law.

After work begins

If you cancel after work has begun, Audio Services may retain or charge an amount reasonably corresponding to the work performed, expenses incurred, and services already delivered, subject to applicable law.

After delivery or approval

A refund will not normally be provided once:

• The agreed service has been delivered and approved;

• The delivered files have been released, distributed, or used;

• All included revisions have been completed; or

• The remaining disagreement concerns subjective artistic preference rather than a technical failure or unfulfilled service.

However, Audio Services may consider a correction, partial refund, or credit when justified by exceptional circumstances. Nothing in this policy limits any cancellation, refund, chargeback, warranty, or other right that applies under mandatory consumer-protection law.

Refunds or credits offered as a goodwill resolution do not constitute an admission of fault.

14. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact Audio Services before initiating a payment dispute so that we have an opportunity to investigate.

Knowingly submitting a false claim, fraudulent chargeback, or materially misleading payment dispute may result in suspension of the project, recovery of reasonable costs, and refusal of future service, to the extent permitted by law.

A legitimate refund request or good-faith dispute will not, by itself, result in refusal of future service.

15. Termination by Audio Services

Audio Services may pause or terminate a project when:

• Required files, information, feedback, or payment are not provided;

• The requested work becomes unlawful, unsafe, technically impossible, or materially different from the original agreement;

• The client repeatedly exceeds the agreed scope without authorizing additional fees;

• Conflicting feedback makes the project unworkable;

• Communication becomes abusive or seriously disruptive; or

• Continuing the working relationship is no longer reasonably possible.

If Audio Services terminates a project, any refund or outstanding balance will be determined according to the work completed, services delivered, expenses incurred, reason for termination, and applicable law.

Audio Services may refuse future orders from clients who have engaged in abuse, harassment, fraud, non-payment, or serious violations of these Terms.

16. Payment

Unless otherwise agreed in writing, payment is required before work begins.

Audio Services may suspend delivery, revisions, file access, or project reopening until all outstanding invoices and authorized additional fees have been paid.

Prices, taxes, payment schedules, deposits, and additional fees will be stated on the product page, invoice, quotation, or order confirmation. No undisclosed fee will be added after purchase.

17. Ownership and Use of Deliverables

You retain ownership of the recordings and other original materials you provide.

Once full payment has been received, you may use the final approved deliverables for the purposes normally associated with the purchased service, subject to any third-party rights or separate written agreement.

Unless specifically included, your purchase does not automatically include:

• DAW sessions;

• Editable working files;

• Plugin presets or settings;

• Intermediate versions;

• Production templates;

• Proprietary processing chains; or

• Internal notes and technical documentation.

Audio Services retains ownership of its methods, templates, systems, processing chains, know-how, and other pre-existing intellectual property.

Audio Services will not publicly share unreleased client material without permission. Any portfolio, testimonial, credit, or promotional use should be agreed upon separately.

18. Confidentiality and Privacy

Audio Services will take reasonable measures to protect confidential project materials and personal information.

Files and information may be processed or stored using reputable third-party services needed for payment, communication, file transfer, backup, scheduling, or delivery. Personal information will be handled according to the Audio Services Privacy Policy and applicable privacy law.

You should not submit passwords, payment-card information by email, or personal information unrelated to the project.

19. Technical Limitations and Liability

Audio Services will perform the service with reasonable care and professional judgment.

To the extent permitted by law, Audio Services is not responsible for indirect losses arising from release delays, lost opportunities, lost profits, platform rejection, manufacturing errors, incompatibility with undisclosed systems, loss of files that the client was responsible for backing up, or unauthorized third-party use.

Nothing in these Terms excludes responsibility that cannot legally be excluded or limits a client’s mandatory rights under applicable law.

20. Changes to These Terms

Audio Services may update these Terms periodically. The version applicable to a project is normally the version presented when the order was placed, unless both parties agree otherwise or a change is required by law.

21. Governing Law

These Terms are governed by the laws applicable in Quebec, Canada.

Any mandatory rights or remedies available to a consumer remain unaffected. Nothing in these Terms requires a Quebec consumer to bring a dispute before a court or authority outside Quebec.

22. Contact

Questions, cancellation notices, feedback, or concerns regarding a project should be sent to:

Audio Services Studio
1756 rte 241, Shefford, QC, Canada J2M 1L5